Terms & Conditions
All persons wishing to make a booking have carefully read and understood the Terms and Conditions that follow. Your contract is with KALYPSO CUSCO ADVENTURES E.I.R.L., registered in Cusco, Peru. The following conditions will apply to your booking and form part of your agreement. You accept on behalf of yourself, and all those named on the booking including minors and persons, under a disability to be bound by these terms and conditions. A contract will exist when we accept your booking and issue our confirmation invoice or email. It is at this point that an agreement between the Company and the Client comes into existence. The person or people named on the booking is hereafter referred to as the “Client.”
The contract and all matters arising from it shall be governed by Peruvian law and be subject to the exclusive jurisdiction of the Peruvian courts. All correspondence will be sent to the lead passenger of the booking unless otherwise advised. You must be over 18 to book a KALYPSO CUSCO ADVENTURES E.I.R.L.
Cancellation Policy for all Tours
At the time we receive a written notice, that you want to cancel your trip, the following fees will be charged with this way:
- 30 to 60 days before departure: 40% of the trip cost
- 7 to 29 days before departure: 60% of the trip cost
- Less than seven days before the departure date or no-show: 100% of the trip cost
KALYPSO CUSCO ADVENTURES E.I.R.L guarantees and provides transportation, bilingual guides, equipment, and food, as stated in the detailed itinerary. All tour prices include the services of a driver and guide. Miscellaneous costs are not included. For example, any service which is not outlined in the itinerary, such as hotel extras, (washing and ironing of clothes, alcoholic drinks, telephone calls, etc.), excess baggage costs, airport taxes, visa costs, etc.
KALYPSO CUSCO ADVENTURES E.I.R.L is not responsible for delays, inconveniences, and expenses of any kind whatsoever resulting entirely, or in part from causes beyond the company’s control, neither for losses or additional expenses due to delays, sickness, bad weather, strikes, riots or other similar circumstances.
To make a reservation for some tour or trek with KALYPSO CUSCO ADVENTURES E.I.R.L, the clients must make a deposit of 40% for all, tours and treks. The deposit can be sent through:
You can use the PayPal option from our website and follow the steps. Please note that PayPal charges a 6% tax for this transaction that is included automatically in this option. In case you decide to make the deposit directly from your account, don’t forget to add the 6% tax. You can send the deposit to this account: firstname.lastname@example.org
b) CREDIT CARD:
You can use this option from our website and follow the steps. Please note that PayPal charges a 5% tax for this transaction that is included automatically in this option.
c) WESTERN UNION
You can pay in their offices (they have offices Internationally) or online (http://www.westernunion.com/):
Receiver’s first name:
Receiver’s last name:
Receiver’s city /Town:
If using this method, please send an email confirming the amount of the deposit and the transaction number, money transfer control number (MTCN), you have been given.
NOTE: THE CLIENT WILL ASSUME ALL TRANSACTION FEES.
Final Payment Terms
TREKS. – Final balances must be paid in cash (US$ or Peruvian Soles) in our office in Cusco at least 48 hours before your trek.
DAY TOURS. – Final balances for tours must be paid in cash (US$ or Peruvian Soles) in our office in Cusco at least 24 hours before the start of your tour.
MULTI-DAY TOURS. – 50% of your total balance must be paid at least 03 weeks before the starting date. (This may be paid via PayPal or Credit Card.
If your arrival in Cusco has been delayed, you are responsible for informing our agents either by email or phone. If we do not receive final payment before the deadline and do not receive any message due to a delay, we reserve the right to cancel the reservation and travel plans.
The client must assume ALL transaction fees or taxes.
The person who signs the reservation order is the only person that can make changes to the Tour/Trek/Trip/Rental/Service. A $50 change of order fee is charged to make any changes. Though all efforts will be made to make the changes requested, they are not guaranteed, and there may be additional costs about these changes.
PLEASE NOTE THAT, FOR THE INCA TRAIL, PERMITS ARE NON-TRANSFERABLE, NON-REFUNDABLE, AND DATES CAN’T BE CHANGED.
Changes & cancellations by KALYPSO CUSCO ADVENTURES E.I.R.L.
We always make our best efforts to carry out tours/services according to the original schedules as listed in the reservation order. However, by entering into this agreement with KALYPSO CUSCO ADVENTURES E.I.R.L., the client accepts that necessary changes may be made with any service. Due to prevailing conditions (see ‘Force Majeure’ section above).
KALYPSO CUSCO ADVENTURES E.I.R.L. reserves the right to change or cancel any facilities, services and substitute a reasonable alternative of comparable value.
In the event of a significant change, the client will be notified as soon as possible. The client will have options concerning accepting the change.
Very Important, (1):
We strongly suggest spending time at high altitude (above 3000 meters / 9842 feet – in Cusco or another high-altitude area) for a minimum of 3 to 4 days before undertaking your trip, to minimize the possible effects of altitude sickness. Also, you can help your body acclimatize by drinking plenty of liquids, adding a bit more sugar to your drinks, eating food rich in carbohydrates, avoiding cigarettes and alcohol, and drinking coca (ancient traditional leaf) tea. Diamox can also be helpful – please ask your doctor about this.
Very Important, (2):
We recommend you arrive in Cusco 48 hours or more before trek departure because occasionally we need to leave earlier than scheduled in case of strikes or other events out of our control (see ‘Force Majeure’ section above).
Flights & Airlines
We have no control over international or national carriers, and schedules may change, or flights are delayed due to no fault of our own. We will do all we can to ensure the smooth flow of all your transport connections, but it is your responsibility to check the exact times of flights and reconfirm these. Flights can be rearranged at short notice. KALYPSO CUSCO ADVENTURES E.I.R.L. accepts no responsibility for the consequences of flights missed due to the client’s failure to reconfirm.
Flying to Latin America involves long flights and may require changes in other airports. It is your responsibility to arrive at the departure airport at the appropriate time (2 to 3 hours for international flights and 2 to 1 hours for internal flights in Peru)
Any replacement air arrangements and airfare will be the sole responsibility of the passenger.
Train to Machu Picchu
Train tickets are non-refundable. Train tickets will typically be reserved for departures between morning and afternoons, subject to availability. For passengers traveling independently, requests for alternative times will be considered but are strictly subject to availability. Passengers traveling with a group may not request alternative train times. Once issued, rail tickets are valid for the dates and times specified. Some exchanges must be done locally at the station due to fare restrictions. Changes may be subject to local charges, fees, and fare increases.
We don’t control seat assignments which are entirely at the discretion of the rail companies. Once rail tickets are issued, they are fully non-refundable and non-changeable.
Should a client have any complaint about their holiday, they should make it known as soon as possible, directly to the guide or travel assistant to make the necessary amendments immediately. If the problem remains unsolved and the client requests a refund, they must write to us no more than 30 days after the last day of the trip. KALYPSO CUSCO ADVENTURES E.I.R.L. will attend to the case as quickly as possible.
PLEASE NOTE THAT, FOR THE INCA TRAIL, PERMITS ARE NON-TRANSFERABLE, NON-REFUNDABLE, AND DATES CAN’T BE CHANGED.
authority on Tour
At all times, the decision of the company’s guide or representative will be final on all matters likely to endanger the safety and wellbeing of the tour group. The client must, at all times, strictly comply with the laws, customs, foreign exchange, and drug regulations of Peru. Should the client fail to comply with the above, or should the client interfere with the wellbeing of the group then the guide or company representative may order the client to leave the tour without recourse to any refund.
The client must own a valid passport, and all visas required for the whole of the journey, and the client accepts responsibility for obtaining the same. Any information or advice given by the company on visas, vaccinations, climate, clothing, baggage, special equipment, etc. is given in good faith but without responsibility on the part of the company.
We will buy your Inca Trail trek permit using the passport numbers that you send us with your trek booking application. You must bring these same passports with you to Cusco and take them on the Inca Trail. If the number in your passport is different from the number on the trek permit, the government authorities will not allow you to start the trek, and you will not be entitled to a refund.
If a client is claiming a student discount, then they must bring a valid International Student Identity Card (ISIC) on the trek. The card will be checked at the start of the trek by government workers, and failure to provide a valid ticket will prevent entry to the Inca Trail and no refund offered. Clients will not be provided the opportunity to pay the difference between a student and a standard trek permit as government regulations prohibit this.
Failure to bring the required travel documents will be treated as a cancellation of the trek by the client (see section 1 above). Government regulations do not offer the option of buying a new trek permit using a new passport number even at full price.
Factors Outside the company’s Control – Force Majeure
The company will do its best to minimize the effects of matters outside its control, but cannot accept any liability or additional associated costs, either directly or indirectly, for these matters which include political disputes, industrial action, unforeseeable climate, roadblocks, landslides on the Inca Trail, problems with the railway between Aguas Calientes and Cusco, delayed trains, changes to minimum wages etc. To avoid strike action which has been planned on certain days, the group may have to depart for the trek in the evening before the planned trek departure date. KALYPSO CUSCO ADVENTURES E.I.R.L. will not be responsible for any costs associated with unused or partly used accommodation services due to this earlier than planned departure. Failure to agree to depart at this earlier time will be considered a trek cancellation by the client. If all or part of the Inca Trail or Machu Picchu is closed due to Force Majeure, then KALYPSO CUSCO ADVENTURES E.I.R.L. will do its best to provide an alternative trek itinerary which may or may not include a visit to Machu Picchu. Unfortunately, the trek deposit and balance (if paid) will not be refunded to clients if the trek is cancelled due to Force Majeure and the client decides not to participate in an alternative trek although KALYPSO CUSCO ADVENTURES E.I.R.L. will provide clients with suitable documentation so that clients can claim a refund from their insurance companies.
It is the client’s responsibility to obtain sufficient personal travel insurance. The client is willing to accept full responsibility for insurance up to limits that the client may require. This insurance must cover personal accident, medical expenses, air ambulance, loss of effects, repatriation costs and all other expenses which might arise as a result of loss, damage, injury delay or inconvenience occurring to the client. All clients must have personal travel insurance. When obtaining travel insurance, the client must ensure that the insurer is aware of the type of travel to be undertaken.